App support
I can't find my event
Each event has its own event code, which your event organizer sends with your registration confirmation or pre-event emails. Enter it exactly as written on the first screen of the app, or scan the event's QR code.
I can't log in
- Use the email address you registered for the event with.
- If your event uses a password, check your event emails for it. Passwords are case-sensitive.
- If your event sends a login code, check your spam or junk folder. Codes expire after a few minutes, so request a new one if needed.
I forgot my password
Tap Forgot password on your event's login screen, if your event offers it, and follow the emailed code. Otherwise, contact your event organizer or the help desk at the event.
I'm not getting notifications
Make sure notifications are allowed for the app in your phone's settings. Every message is also saved in the app's inbox, so you can always catch up there.
Event information looks out of date
The app updates automatically when it has an internet connection. Close and reopen the app to check for the latest changes.
Delete my data
You can request deletion of your data from My profile in the app, or by emailing us. See our Privacy Policy for details.
Contact support
During an event, the fastest way to get help is the Help desk or Contact staff option in the app's menu. For anything else, email nick@vanstrattcreative.com with your event name and a description of the problem. We reply within one business day.